The MCITP Consumer Support Technician on Windows Vista certification is for the individual who would provide phone support as a helpdesk technician.
Candidates should have knowledge in network connectivity, client operating systems like Windows Vista, security and applications like Microsoft Office.
With this certification you will provide resolutions for basic logon problems. You will also perform password resets and resolve most issues with desktop applications.
This certification requires only two exams:
1.) Exam 70-620 TS: Configuring Microsoft Windows Vista Client
2.) Exam 70-623 Pro: Microsoft Desktop Support – CONSUMER
Please Note: Microsoft has said that these exams will be retired July 31, 2013.
The Exam 70-620 will cover topics like:
The Exam 70-623 will cover topics like:
To practice for your exams, you can download VMware Player which is free or use Microsoft Virtual PC.
These programs will allow you to run virtual machines instead of using more than one physical computer when practicing at home. You will be able to run multiple Operating Systems and practice your networking skills for this certification. With virtual machines you will save alot on cost for your practice home labs.
Also make sure you download the free trial of Windows Vista.You can buy Windows Vista Here from amazon.com
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After you have studied the specific exam and practiced what you have learned, you can schedule your exam with Prometric.
There you can pick a date for your exam and the location closest to your home.
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